Keeping things in check

Service Level Agreements (SLAs) are crucial tools to establish clear expectations, define service parameters, and measure performance within OzyApprovals. This guide will take you through the process of creating and configuring SLAs to enhance workflow efficiency and ensure timely approvals.

The image below shows the SLA configuration area. For each SLA added, you need to the timezone, working hours and optionally holidays as demonstrated below

To add a new SLA, below is the form that is required to be filled.

To configure working hours per SLA, drag any area of a day of the week highlighting the period when work falls under this SLA

In most cases, you would want to omit days that work is not going to be done eg Holidays. Here you configure the holiday name and its start day and end day. If the holiday is a one day affair, then the start and end date will be the same.

Benefits of SLA Configuration

  • Enhanced Accountability: SLAs assign clear responsibilities and timelines, fostering a sense of accountability among team members.

  • Improved Communication: SLAs encourage proactive communication by notifying stakeholders of impending breaches and updates.

  • Optimized Workflow: By setting measurable goals, SLAs help in streamlining and optimizing the approval workflow.

  • Customer Satisfaction: Meeting SLA targets ensures timely service delivery, boosting customer satisfaction.

Best Practices

  • Regularly review and update SLAs to align with evolving organizational needs.

  • Involve all stakeholders in the SLA creation process to ensure comprehensive coverage and understanding.

  • Monitor SLA performance regularly and take corrective actions to address any deviations.

By creating and configuring SLAs in OzyApprovals, you establish a framework for efficient workflow management, prioritize tasks, and ensure timely approvals, ultimately leading to improved organizational productivity and user satisfaction.

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