Find a Ticket

Retrieve a Ticket

Use this step to look up a ticket so that you can use the search results on subsequent steps.

Below is an illustration of how to search a ticket.

Zapier

Select event

Enter the ticket id, then the system will use it to retrieve the data if it exists.

Proceed to test the step to finish setting up the zap.

Testing the step

Make

Select a trigger

Enter the ticket id, then the system will use it to retrieve the data if it exists.

Creatin a new webhook trigger

Power Automate

Select trigger

Enter the ticket id, then the system will use it to retrieve the data if it exists.

Select the trigger stage

The "Find a Ticket" action returns the following data structure:

  {
        "ticket_id": 311,
        "auth_key_id_used": "2",
        "date_created": "2023-10-06T20:09:30+03:00",
        "request_platform": "Make",
        "process_name": "Overtime Approvals",
        "process_description": "Overtime approvals",
        "process_id": "2",
        "request_id": "275",
        "status": "ACTIONED",
        "actioned_by": "[e-mail]",
        "date_actioned": "2023-10-06T20:09:30+03:00",
        "stage_name": "HR Approval",
        "stage_description": "HR Approval",
        "approvers_emails": "[e-mail]",
        "view_link": "https://ozyapprovals.com/index.php/account/user/views/browse/4",
        "action_data": {
            "do_you_approve": "",
            "rejection_reason": ""
        }
    }