Find a Ticket
Retrieve a Ticket
Use this step to look up a ticket so that you can use the search results on subsequent steps.
Below is an illustration of how to search a ticket.
Enter the ticket id, then the system will use it to retrieve the data if it exists.
Proceed to test the step to finish setting up the zap.
The "Find a Ticket" action returns the following data structure:
{
"ticket_id": 311,
"auth_key_id_used": "2",
"date_created": "2023-10-06T20:09:30+03:00",
"request_platform": "Make",
"process_name": "Overtime Approvals",
"process_description": "Overtime approvals",
"process_id": "2",
"request_id": "275",
"status": "ACTIONED",
"actioned_by": "[email protected]",
"date_actioned": "2023-10-06T20:09:30+03:00",
"stage_name": "HR Approval",
"stage_description": "HR Approval",
"approvers_emails": "[email protected]",
"view_link": "https://ozyapprovals.com/index.php/account/user/views/browse/4",
"action_data": {
"do_you_approve": "",
"rejection_reason": ""
}
}Last updated