When a Ticket Is Actioned

By a user

This trigger is fired when a ticket is actioned by a user at a particular approval stage. The trigger outputs the full ticket details including the feedback given by the user.

Triggers can only be configured per stage.

Below is an illustration of how to set up a trigger for a particular stage.

Select the process. Once the process has been chosen, the stages under the selected process will be loaded for you to select.

Proceed to test the step to finish setting up the zap.

Regardless of the platform, the "When a Ticket is Actioned" trigger returns the following data structure

  "id": "1",
  "ticket_id": "1",
  "date_created": "2023-10-05T23:05:14+03:00",
  "request_platform": "Power Automate",
  "process_name": "Overtime Approvals",
  "process_description": "Overtime approvals",
  "process_id": "2",
  "request_id": "256",
  "stage_id": "4",
  "stage_name": "HR Approval",
  "stage_description": "HR Approval",
  "actioned_by": "user@gmail.com",
  "date_actioned": "2023-10-05T23:05:29+03:00",
  "action_data": {
    "do_you_approve": "YES",
    "rejection_reason": ""

The action_data field will contain the responses provided by the user

Below is a breakdown of the json response.



Has all admin privileges


Can edit posts


Can only view posts


Can only view posts they are inivted to

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